Contact Us
Whether you've spotted something that needs updating, want to ask about how we rate a particular operator, or have feedback on the site itself, we want to hear from it. This page explains how to reach Canada Casinos and what kind of questions we're best placed to answer.
What we can help with
Canada Casinos is an independent research and comparison site focused on highest-payout online casinos available to players across Canada. We're not a casino, a payment processor or a regulator, so our team can't action anything inside your player account. What we can do is help with questions like:
- Corrections or updates to information in one of our casino reviews or comparison tables
- Questions about how we arrived at a particular rating or ranking
- Suggestions for online casinos or topics you'd like us to cover
- General feedback on the accuracy, clarity or usefulness of our content
- Reports of broken links, outdated bonus terms or factual errors anywhere on the site
What we can't help with
Because we don't operate any casino brand, there are some things that need to go directly to the operator or another organisation instead. If your query falls into one of these categories, contacting us will only slow things down:
- Account issues, deposits or withdrawals — these are handled entirely by the casino you play at. Reach out to that operator's own customer support team, usually available through live chat or email inside your account.
- Bonus disputes or wagering questions on a live account — again, this sits with the operator. Check the terms attached to the specific offer, and if it's still unclear, ask their support team directly.
- Complaints about gambling harm or requests for self-exclusion — please see our Responsible Gambling page for support options and tools available to Canadian players.
- Legal or regulatory questions about a specific casino's licence — these are best directed to the licensing authority named in that casino's own terms and footer.
Before you reach out, a few things to check
Most contact queries we receive are answered somewhere already on the site. It's worth a quick look through these first:
- Our About Us page explains how Canada Casinos researches and rates Canadian online casinos, including how commercial relationships are kept separate from our rankings
- Individual casino write-ups on our homepage cover bonus terms, payment options and game libraries for each brand we list
- Our Terms and Conditions page sets out how the site itself operates and what our content is (and isn't) intended to be used for
How our ratings and rankings work
Because a good chunk of the questions we get relate to why one casino ranks above another, it's worth restating our approach here. Casinos on Canada Casinos are assessed against a consistent set of criteria — payout speed and reliability, the breadth of slots, table games and live-dealer titles on offer, the fairness of welcome bonus terms, the range of Canadian-friendly payment methods, and the presence of licensing information. No operator can pay for a higher position, and commission earned through affiliate links never enters into the scoring. If you think a rating doesn't reflect the current state of a casino, that's exactly the kind of message we want to receive.
A note on commercial relationships
Canada Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship has no bearing on how casinos are researched or ranked, and it doesn't change the price or terms a player receives. We mention it here because transparency matters, and it's the same standard we apply throughout the site, including in our reviews.
Response times
We aim to work through messages as promptly as we can, though as a small editorial team we can't guarantee a same-day reply to everything. Queries about factual errors or outdated information are generally prioritised, since keeping the site accurate is the whole point of what we do.
If you're weighing up which Canadian online casino to try next, our ranked comparisons and mini reviews above are the best starting point — and if something there doesn't add up, that's exactly what this page is for.